Shorean (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you browse our website or make a purchase. Our practices follow the EU General Data Protection Regulation (GDPR) and Estonian data protection laws.
1. Information We Collect
We may collect the following types of personal data:
Personal Information (Provided by You)
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device details
- Pages viewed and time spent on site
- Cookies and tracking data
- Order history and shopping preferences
This information helps improve website performance, security, and user experience.
2. How We Use Your Information
Your data is used for the following purposes:
- To process and deliver orders
- To provide customer support and respond to inquiries
- To send order confirmations and shipping updates
- To manage payments and prevent fraud
- To improve website functionality and product offerings
- To send marketing emails (only if you have opted in)
- To comply with legal obligations (Estonia & EU law)
3. Legal Basis for Processing
We process your data based on:
- Contractual necessity – to process and deliver your order
- Legal obligations – accounting, tax, and regulatory requirements
- Legitimate interests – improving services and preventing fraud
- Consent – for marketing emails and cookies where applicable
You may withdraw your consent at any time.
4. Sharing Your Information
We do not sell your personal information.We may share your data only with trusted third parties necessary for service delivery, including:
- Payment processors
- Shipping and logistics partners
- IT service providers and analytics tools
- Law enforcement or regulatory authorities, when required by law
All partners follow GDPR-compliant data protection standards.
5. Cookies & Tracking Technologies
Shorean uses cookies to:
- Improve website performance
- Track visitor behavior and analytics
- Store preferences (such as cart items)
- Support marketing and advertising
You can adjust your cookie settings in your browser at any time.
6. Data Retention
We retain personal data only as long as necessary:
- Order and billing records: up to 7 years (required by Estonian law)
- Customer service communications: as needed to assist you
- Marketing consent data: until you unsubscribe or withdraw consent
After this period, data is securely deleted or anonymized.
7. Your Rights Under GDPR
As an EU resident, you have the following rights:
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your data (“right to be forgotten”)
- Right to restrict processing
- Right to object to marketing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us using the details below.
8. Data Security
We take data protection seriously and use:
- SSL encryption
- Secure payment gateways
- Limited internal access to personal data
- Regular system monitoring and security updates
While no system is completely immune, we implement strict measures to safeguard your information.
9. Children’s Privacy
Our website and products are not directed at children under 13.We do not knowingly collect personal data from minors.If such data is discovered, it will be deleted immediately.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.The updated version will always be available on this page. Continued use of our website indicates acceptance of the revised policy.
11. Contact Us
For privacy-related requests or GDPR inquiries, contact:
Company: Ennestrad Service OÜReg: 16941549Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Peterburi tee 53, 11415Email: info@shoreano.com
