Frequently asked questions
I have an issue with my order. How can I get assistance?
Do you offer international shipping?
Is your website secure?
How can I qualify for free shipping?
Why am I being charged a large item fee even though I qualified for free shipping?
My delivery requires a signature. Can you remove this?
Can I buy a Shorean product as a gift?
I purchased a Shorean item from another retailer, but it’s faulty or not as expected. What should I do?
My discount code isn’t working—what can I do?
Can I cancel my order?
What is Shorean’s return policy?
Do you offer exchanges?
What if my product is faulty?
Only part of my order has arrived. Where is the rest?
Which Swim Vest size is right for my child?
Are Shorean Swim Vests approved by lifeguards?
Where can I buy film for Shorean Underwater Cameras?
Can Shorean Underwater Cameras be used on land?
Are Shorean Underwater Cameras reusable?
How deep can I take my Underwater Camera?
How do I recline my Folding Beach Chair?
