At Shorean, we aim to deliver every order quickly, safely, and efficiently. Please review our delivery guidelines below to understand how your order is processed and shipped.
Processing Time
- Orders are typically processed within 1–2 business days after payment is successfully confirmed.
- Orders placed during weekends or official Estonian public holidays are processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options during checkout. Estimated delivery times begin once your order has been dispatched:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on your location, courier availability, weather conditions, or other factors beyond our control.
Shipping Costs
- Shipping fees are automatically calculated at checkout based on your selected delivery method and destination.
- From time to time, we may offer free shipping promotions or reduced delivery fees.
- All costs will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped:
- You will receive a shipping confirmation email containing your tracking number.
- You can use this tracking number to follow your shipment and monitor delivery updates in real time.
International Shipping
- Shorean provides international delivery to selected countries.
- Delivery times and shipping fees vary based on destination, courier network, and customs processing.
- International customers are responsible for any customs duties, taxes, or import charges imposed by their country.
Delays & Delivery Issues
If your order is delayed, appears to be lost, or arrives later than expected:
- Please contact us as soon as possible.
- We will investigate the issue directly with the courier.
- Our team will work to resolve delivery problems promptly and efficiently.
While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by courier services, customs, or external factors.
Incorrect Address
Please double-check your shipping information before completing your purchase.
- Shorean is not responsible for delays, lost shipments, or return-to-sender issues caused by incorrect or incomplete addresses.
- If you notice an error after placing your order, contact us immediately—address changes are only possible before the order is dispatched.
Undeliverable Packages
If a package is returned to us due to:
- Failed delivery attempts
- Incorrect or incomplete address
- Recipient unavailability
We will contact you to arrange re-delivery.Please note that additional shipping charges may apply for resending the order.
