At Shoreano, we aim to deliver every order quickly, safely, and efficiently. Please review our delivery guidelines below to understand how your order is processed and shipped.
Processing Time
- Orders are typically processed within 1–2 business days after payment is successfully confirmed.
- Orders placed during weekends or official Estonian public holidays are processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods & Estimated Delivery Times
We offer one tracked delivery service per destination. Estimated delivery times begin once your order has been dispatched:
- Standard tracked delivery: usually 2–7 working days after dispatch, depending on your country. The estimate for your address is shown at checkout.
- Some items are sent directly from our partner’s warehouse outside the EU. Their product page says “Free delivery · arrives in about 6–15 working days”. They always ship free, and if your order also has other items, they arrive in a separate parcel.
Delivery times may vary depending on your location, courier availability, weather conditions, or other factors beyond our control.
Shipping Costs
- The delivery price is worked out for your exact basket and address with our carrier, and shown in your basket and at checkout before you pay.
- Free delivery on orders over €150 to every EU country. Very large or heavy items can still carry a delivery charge above €150; you always see it before paying.
- All costs will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped:
- You will receive a shipping confirmation email containing your tracking number.
- You can use this tracking number to follow your shipment and monitor delivery updates in real time.
International Shipping
- We deliver within the European Union only, to all 27 member states.
- Delivery times and costs vary by destination and carrier network.
- Items from our European warehouse are intra-EU deliveries, so there are no customs duties or import charges. For items sent from outside the EU, the import VAT is paid by us when the parcel is declared, so there is nothing to pay on delivery. We do not currently ship outside the EU; if your country is not listed, contact us and we will quote manually where we can.
Delays & Delivery Issues
If your order is delayed, appears to be lost, or arrives later than expected:
- Please contact us as soon as possible.
- We will investigate the issue directly with the courier.
- Our team will work to resolve delivery problems promptly and efficiently.
Delivery estimates are not guaranteed dates and can be affected by carrier delays, weather or other events outside our control. Nothing in this section limits your mandatory rights as a consumer, including your right to have the order delivered within a reasonable period and to cancel and be refunded if we fail to do so.
Incorrect Address
Please double-check your shipping information before completing your purchase.
- Shoreano is not responsible for delays, lost shipments, or return-to-sender issues caused by incorrect or incomplete addresses.
- If you notice an error after placing your order, contact us immediately—address changes are only possible before the order is dispatched.
Undeliverable Packages
If a package is returned to us due to:
- Failed delivery attempts
- Incorrect or incomplete address
- Recipient unavailability
We will contact you to arrange re-delivery. Please note that additional shipping charges may apply for resending the order.
Delivery prices
Orders are sent from our European warehouse. What delivery costs depends on the size and weight of your basket and on your country: for a single small parcel it typically ranges from about €11 within Spain to €30–60 for the Nordic and Baltic countries, Cyprus and Malta. The exact price for your address is always shown in your basket and at checkout before you pay, and orders over €150 usually ship free.
